Meet The Panelist

Heading Customer Service - Retail Finance at Hero FinCorp.

Anamika Chatterjee

  • Anamika heads customer service in the retail finance division of Hero Fincorp. She has had stints with Amex, Religare, and ETMoney.
  • Anamika has been recognized as a Top 100 CX leader. Her focus has always been on ensuring customer delight, and her skills include operations management, project management, client relationship management, people management, training, quality, complaint management, and customer service.
  • Head Contact Center at Mahindra Integrated Business Solutions

    Naresh Hotwani

  • Naresh heads the contact center operations at Mahindra Integrated Business Solutions. He has a demonstrated history of working in the consumer services industry on customer experience management.
  • His skills include operations management and business process design. As a contact center head, he has his ears to the ground when it comes to providing a customer experience.
  • Chief Executive Officer at Mahagram

    Ram Shriram

  • Ram currently functions as the CEO of Mahagram and an Investor & Advisor at FidyPay.
  • He believes in a participatory leadership style with excellent relationship-building, interpersonal, and communication skills.
  • He has enormous experience in the payments domain and financial services in product management, consulting, marketing, business development, planning, strategy, and new initiatives.
  • Mahagram serves 800 million people through 4 lac banking stores in rural India.
  • Executive Vice President ClearTouch

    Uthaman Bakthikrishnan

  • I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.