Monish, as the EVP and Head of Operations at SBI Card, is in charge of driving customer experience and operational excellence. Monish has over 28 years of experience and is the recipient of the Golden Stevie for customer service executive of the year 2019. Under his guidance, the SBI Card team has won numerous prestigious awards, including the Stevie Awards for years 2019, 2021, and 2022 and the Golden Bridge Award 2019.
Global Practice Head- Channels, CRM and Customer Experience Solutions at Tech Mahindra
Rajendran Murthy
Rajendran has more than 25 years of global experience and is currently functioning as Global Practice Head – Channels, CRM, and Customer Experience solutions at Tech Mahindra. He is currently responsible for driving consulting and delivery for channel, CRM, and customer experience solutions. He has successfully implemented customer engagement solutions for digital experience platforms, CRM, CX redesign, contact center, hyper-personalization, loyalty, customer onboarding, and customer analytics.
Director - Business Intelligence & Analytics at Zuci Systems
Rajkumar Purushothaman
Raj currently works as Director of Business Intelligence and Analytics at Zuci Systems. Raj has more than 18 years of experience managing and delivering enterprise programs and projects of small, medium, and large-scale initiatives in Business Intelligence, Data Analytics, Software Engineering, and IT infrastructure & operations. Prior to Zuci, he had stints with FSS, YuMe, Minvesta, iNautix, and Sutherland.
Executive Vice President ClearTouch
Uthaman Bakthikrishnan
I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.
