Romi is a customer experience and contact center transformation leader with over 21 years of experience in driving customer satisfaction initiatives across BPO, telecom, BFSI, and eCommerce initiatives. She currently serves as the General Manager of transactional quality at Hexaware Technologies, where she leads AI-driven CX transformation initiatives, focusing on omnichannel transactional quality, compliance optimization, and digital process automation to enhance service excellence across multiple industries.
Senior Vice President - Head Broking and MFDs at Pramerica Life Insurance
Rahul Karmarkar
Rahul functions as the Senior Vice President of Broking and MFDs at Pramerica Life Insurance, where he leads the alternate distribution channels. Rahul has over 25 years of experience across the BFSI industry, where his expertise includes team management, sales channels, P&L management, partnerships, and collaborating with cross-functional teams. He is an astute leader who has delivered impactful results in his career.
Executive Vice President at ClearTouch
Uthaman Bakthikrishnan
I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.
