Meet The Panelist

Founder at Aayan

Akshaya Gaur

  • Akshaya has more than four decades of experience in technology leadership and management with a strong customer focus. He is a seasoned and reputed conference speaker on various banking, fintech, and digital disruption topics.
  • He performs multiple roles for organizations, including Aayan, Solvecube, The Partnerships Consulting, ORP2b, and 1Crowd. He has previously held several senior management positions at Standard Chartered Bank, Mashreqbank, FixNix, RightManagement, and Peak Performer.
  • Head of Customer Experience & Operations at Huru

    Hitesh Dua

  • Hitesh is an experienced product leader in Fintech, Mobility, and Building Startups. He has 8+ years of experience in crafting customer-centric solutions.
  • He currently works as the Head of Customer Experience and Operations at Huru. Before this, he had stints with INDmoney, Uber, Avenue Growth, and Testament, handling product development and customer experience functions.
  • Sales Engineer at PayHuddle

    Harshitha Singh

  • Harshitha handles sales for Payhuddle Solutions, a payment testing and certification organization. She handles some of Payhuddle's product lines. She handles sales and customer experience for customers across 40+ countries.
  • Her customers include leading banks, processors, and merchants worldwide. She brings the B2B perspective of customer experience.
  • Head Of Customer Experience, Learning & Development at Kissht | Ring

    Suraj Shetty

  • Suraj currently functions as the head of customer experience, learning & development at Kissht, which offers small merchants an instant line of credit using QR codes. He manages the overall customer experience from check-in to check-out, whether online or offline. He ensures overall customer experience across all customer touchpoints through practical technology usage.
  • Suraj has had stints with HDFC Bank and three exciting startups. He has worked across finance, operations, marketing, technology, and automation functions.
  • Executive Vice President ClearTouch

    Uthaman Bakthikrishnan

  • I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.