Meet The Panelist

Head - Customer Experience at Equitas Small Finance Bank

Smitha Kumar

  • Smitha is a specialist in customer experience with over 20 years of experience in the BFSI segment.
  • She currently heads customer experience at Equitas Small Finance Bank. Prior to this, she has had stints with Franklin Templeton, Cholamandalam MS General Insurance, Cholamandalam DBS Finance, and GE Money.
  • Smitha is a COPC-certified coordinator. She is a Lean Sigma black belt certification holder and an ISO internal auditor.
  • Head Of Customer Experience, Learning & Development at Kissht | Ring

    Suraj Shetty

  • Suraj currently functions as the head of customer experience, learning & development at Kissht, which offers small merchants an instant line of credit using QR codes. He manages the overall customer experience from check-in to check-out, whether online or offline. He ensures overall customer experience across all customer touchpoints through practical technology usage.
  • Suraj has had stints with HDFC Bank and three exciting startups. He has worked across finance, operations, marketing, technology, and automation functions.
  • Sr. Vice President & Regional Branch Banking Head at AU Small Finance Bank

    Avinash Banerjee

  • Avinash is a fitness enthusiast, motivational speaker, trendsetter, life coach, achiever, innovator, and out-of-box thinker. He is currently the Senior Vice President and Regional Branch Banking Head at AU Small Finance Bank. His strengths include setting up large-scale retail businesses and the related processes, people management, distribution setup, and core banking knowledge.
  • His banking experiences are diverse - including retail banking, wealth management, insurance, hiring & training, new business launches, and operations.
  • Avinash has had more than 15 years of experience in the banking industry, working with majors like Citi, ING Vysya, and Kotak Mahindra Bank.
  • Executive Vice President ClearTouch

    Uthaman Bakthikrishnan

  • I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.