Meet The Panelist

Senior Manager - Service Delivery at MattsenKumar LLC

Karan Gupta

  • Karan is the Senior Manager handling service delivery at MattsenKumar. He is a visionary and a results-driven, client-centric professional with close to a decade of experience in driving business and revenue growth.
  • Karan has extensive experience in a wide range of outsourced industries. He drives operational excellence with customers in the middle of everything.
  • Chief India Operations Officer at Mondee

    Vinay Kanchi

  • Vinay is currently Chief India Operations Officer at Mondee Tech. His focus has been in CX, operations, and strategy in the outsourcing and captive space. He has been instrumental in setting up successful delivery sites in multiple countries like the Phillipines, India, China, and Canada for various clients.
  • He believes in ensuring employee satisfaction, customer satisfaction, NPS, and revenues with strong bottom line. Prior to Mondee, he has had stints with Innowia, Fareportal, Datamatics, InterGlobe, WNS, Airtel, and Philips.
  • Principal Product Manager at Ring

    Pramod Mohandas

  • Pramod is a product manager with over ten years of experience scaling products, leading teams, and solving business problems through digital solutions.
  • He has had stints with TCS, Hidden Brains Infotech, and LEAD School and is currently with Ring. He works closely with the CX teams to gather feedback and insights to enhance the product to meet customer needs better.
  • He firmly believes that customer satisfaction is everyone's responsibility, and his product management philosophy revolves around the customers. He is an award-winning public speaker and a distinguished Toastmaster.
  • Executive Vice President ClearTouch

    Uthaman Bakthikrishnan

  • I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.