Meet The Panelist

Chief Executive Officer & Director at Depoc Solutions Pvt Ltd

AV Devidas

  • Devidas is currently the Chief Executive Officer & Director of Depoc Solutions Pvt Ltd. He has more than 27 years of industry experience with 18 of them in the insurance industry. He has worked with almost all the large insurance organizations in his career.
  • His expertise includes formulating strategies and business expansion in unexplored markets. He is an expert in product development, underwriting, claims, and compliance.
  • Customer service lies at the core of everything he does, and we would be keen to listen to his views.
  • Sr. Vice President & Chief Customer Experience Officer at IIFL Securities Ltd

    Dharmender Narang

  • Dharmender currently serves as Senior Vice President – Chief Customer Experience Officer at the leading stock broking firm IIFL. Prior to this, he functioned as Vice President – Customer Experience at Motilal Oswal Securities.
  • His expertise include digitalizing servicing through various initiatives like WhatsApp and Chatbots. He has received the CX – Head of the Year – Stock Broking Company and has been presented with the Top 100 CX leaders award in India. He has also appeared in the ‘CX champions’ coffee table book of
  • He has the pulse of customers across all functions of capital markets and the banking domain. He has a rich experience of 27 years in the industry.
  • Digital Transformation Futurist

    Shefali Sonpar

  • Shefali is a recognized digital transformation expert. She has received prestigious awards including 𝐈𝐧𝐬𝐮𝐫𝐭𝐞𝐜𝐡 𝐖𝐨𝐦𝐚𝐧 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐫 𝐨𝐟 𝐭𝐡𝐞 𝐘𝐞𝐚𝐫 (𝐈𝐧𝐝𝐢𝐚) 𝟐𝟎𝟐𝟏, 𝐓𝐨𝐩 𝟏𝟎𝟎 𝐆𝐥𝐨𝐛𝐚𝐥 𝐖𝐨𝐦𝐞𝐧 𝐢𝐧 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐛𝐲 𝐆𝐂𝐏𝐈𝐓 𝟐𝟎𝟐𝟏, 𝐏𝐨𝐰𝐞𝐫 𝐖𝐨𝐦𝐞𝐧 𝐀𝐰𝐚𝐫𝐝 𝐛𝐲 𝐋𝐞𝐚𝐝 𝐈𝐧𝐝𝐢𝐚 𝟐𝟎𝟐𝟏 by Lead India Foundation.
  • Shefali has held global leadership roles across business and technology with Fortune 500 companies. Shefali is best known for pushing innovation boundaries to improve customer experience and deliver enhanced business outcomes.
  • At a personal level, she harbors a deep interest in nurturing talent and has received global recognition for her efforts toward inclusion and diversity.
  • Executive Vice President at ClearTouch Connect Pvt. Ltd.

    Uthaman Bakthikrishnan

  • I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable.
  • Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.