Meet The Panelist

Head of Customer Insight & Customer Experience at Dvara SmartGold

Siddhartha Ghosh

  • Siddhartha currently serves as the Head of Customer Insight & Customer Experience with Dvara SmartGold. He is a part of the management & executive leadership team. He has earlier had stints with Tilt, Scootsy logistics, Carlo car rentals, GEP, Sitel, Reliance Jio, and Wipro.
  • In his current role, he is accountable for providing strategic leadership, oversight, digital transformation and management of operations, propositions, change & systems.
  • Director - Customer Success at CoinDCX

    Aalok R Pradhan

  • Aalok currently functions as Director – Customer Success at CoinDCX. He is a known leader and speaker in the CX space. He has earlier had stints with Amazon, eClerx, Mphasis, Aegis, and Vodafone.
  • Aalok has more than 15 years of experience in the fields of customer support, customer experience, workforce, command center, capacity planning, program management, program management, process management, and stakeholder management.
  • He has proven expertise in designing service policies, and strategies to acquire, retain, and create high-value propositions for customers.
  • Senior Director at Uniphore

    Sudha Bhat

  • Sudha is currently with Uniphore as Senior Director. Her specialties include CX strategy & transformation, experience management, CX design, customer analytics, customer insights, and contact center analytics. She has earlier had stints with Genpact, Concentrix, and IBM.
  • She is a certified customer experience professional with a demonstrated history of working in the services industry.
  • Executive Vice President at ClearTouch Connect Pvt. Ltd.

    Uthaman Bakthikrishnan

  • I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable.
  • Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.