Meet The Panelist

Head - Customer Experience at Equitas Small Finance Bank

Smitha Kumar

  • Smitha is a specialist in customer experience with over 20 years of experience in the BFSI segment.
  • She currently heads customer experience at Equitas Small Finance Bank. Prior to this, she has had stints with Franklin Templeton, Cholamandalam MS General Insurance, Cholamandalam DBS Finance, and GE Money.
  • Smitha is a COPC-certified coordinator. She is a lean sigma black belt certification holder and a ISO internal auditor.
  • Director - Delivery and Transformation at Transformation Together

    Ankur Bansal

  • Ankur has more than 24 years of experience driving topline and bottom-line performances. He has successfully led large teams, and performed continuous and step-change transformations both in customer experience and business performance.
  • He currently serves as Director – Delivery and transformation at Transformation together. He has had stints with GE Healthcare, Orange, Barclays, and Sopra Steria prior to this.
  • Head Of Customer Experience at Ninjacart

    Ranjit Kumar

  • Ranjit currently heads the customer experience and service operations at Ninjacart. He is a vociferous supporter of CX finding a place on the board of every organization.
  • Ranjit has over 14 years of experience across verticals like fintech, mortgage services, m-commerce, brokerage operations, telecom, supply chain, and retail business.
  • Quantic Media has recently recognized him as one of the top 10 CX leaders of the year.
  • Executive Vice President ClearTouch

    Uthaman Bakthikrishnan

  • I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.