Head - Customer Experience at Equitas Small Finance Bank
Smitha Kumar
Smitha is a specialist in customer experience with over 20 years of experience in the BFSI segment.
She currently heads customer experience at Equitas Small Finance Bank. Prior to this, she has had stints with Franklin Templeton, Cholamandalam MS General Insurance, Cholamandalam DBS Finance, and GE Money.
Smitha is a COPC-certified coordinator. She is a lean sigma black belt certification holder and a ISO internal auditor.
Director - Delivery and Transformation at Transformation Together
Ankur Bansal
Ankur has more than 24 years of experience driving topline and bottom-line performances. He has successfully led large teams, and performed continuous and step-change transformations both in customer experience and business performance.
He currently serves as Director – Delivery and transformation at Transformation together. He has had stints with GE Healthcare, Orange, Barclays, and Sopra Steria prior to this.
Head Of Customer Experience at Ninjacart
Ranjit Kumar
Ranjit currently heads the customer experience and service operations at Ninjacart. He is a vociferous supporter of CX finding a place on the board of every organization.
Ranjit has over 14 years of experience across verticals like fintech, mortgage services, m-commerce, brokerage operations, telecom, supply chain, and retail business.
Quantic Media has recently recognized him as one of the top 10 CX leaders of the year.
Executive Vice President ClearTouch
Uthaman Bakthikrishnan
I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.
