Head - Customer Experience at Equitas Small Finance Bank
Smitha Kumar
Smitha is a specialist in customer experience with over 20 years of experience in the BFSI segment.
She currently heads customer experience at Equitas Small Finance Bank. Prior to this, she has had stints with Franklin Templeton, Cholamandalam MS General Insurance, Cholamandalam DBS Finance, and GE Money.
Smitha is a COPC-certified coordinator. She is a lean sigma black belt certification holder and a ISO internal auditor.
Executive Vice President at ClearTouch
Uthaman Bakthikrishnan
I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.
