Meet The Panelist

Global Head - Customer Experience at BDx Data Centers

Mithila Mahajan

  • Mithila is the global head of customer experience at BDx Data Centers. She is an experienced customer success professional with a demonstrated history of working in telecommunications, consulting, and academics. She is skilled in service delivery, CRM, contact centers, customer engagement & experience.
  • Director & Co-Founder at Mavin RPO Solutions

    Mahesh Iyer

  • Mahesh is the Director and Co-Founder of Mavin RPO Solutions Pvt. Ltd., a boutique RPO & HR consulting organization. He is a dynamic and innovative human resource professional with strong entrepreneurial acumen and over 25 years of extensive people experience across varied specialties in Human Resource Management, Training and Development and General Management. His exposure to employee experience coupled with customer experience will add tremendous value to this discussion.
  • Business Head at VKALP

    Hemant Verma

  • Hemant is the Business Head at VKALP. He is conversant with telesales, e-commerce, BPO services, energy savings, and lead generation. As the head of a successful BPO business, he handles the end-to-end operations and leads a team of over 1000 employees. He is adept at successfully balancing the needs of the business with the needs of his clients.
  • Executive Vice President ClearTouch

    Uthaman Bakthikrishnan

  • I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.