Meet The Panelist

Head of Customer Engagement at Mahindra Integrated Business Solutions

Harshdeep Singh Grewal

  • Harshdeep has an entrepreneurial orientation combined with people management & problem-solving skills.
  • He has over two decades of experience in BPO, Aviation, ITES & Retail segments in multi-cultural and multi-national setups in India and the US. His expertise includes operations, quality management systems, ISO 9001, process mapping & improvement, training, service quality, auditing, data analysis, and enhancing customer experiences.
  • He currently functions as the Head of Customer Engagement at Mahindra Integrated Business Solutions Pvt. Ltd. He recently received the award as ‘Customer-Centric Leader for 2022.’

    • Vice President Digital & Business Transformation Services at Conneqt Business Solutions

    Rinoo Rajesh

  • Rinoo has varied experiences across functions like business development, marketing & communications, corporate relations, and digital & business transformation. He currently functions as an angel investor.
  • He has been actively involved in ITES, telecom, and the contact center industry. He has stints with Nortel, Avaya, and Tata – BSS.
  • His varied expertise has resulted in effective digital and business transformation for many organizations.
  • He has more than 22 years of experience and is currently involved in introducing platform-based services, consulting, thought leadership, program management, and business transformation projects.

    • Executive Vice President at ClearTouch Connect Pvt. Ltd.

    Uthaman Bakthikrishnan

    I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable.

    Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.