Two-thirds of the service providers will move their contact centers to the cloud – is this for real?

A recent survey showed 49% of people are reluctant to make online purchases. They don’t want to have to write a long email or wait for a reply if they have a question or an issue. Simply having a phone number for them to call increases the confidence of hundreds or thousands of​ potential buyers even if only a small fraction of them ever call.

f your competition has a phone number customers can call, and you don’t, many customers will go to the competition instead. If your competitors have certain office hours, and you provide 24/7 call center coverage, it will make your company a more attractive option.