Kapil is a serial entrepreneur and technology leader who has built multiple enterprises in product engineering, identity management, and AI-driven solutions. His work around enterprise platforms, automation, and AI-led workflows gives him a unique perspective on how technology can orchestrate conversations across systems and eliminate silos.
Head of Offerings and Solution at Sutherland
Allwyn Deepak David
Then, we have Allwyn, who leads service offerings and digital transformation initiatives across retail and consumer industries. With close to two decades of experience implementing technologies like AI, automation, chatbots, and process mining, he has been at the forefront of helping organizations redesign their service ecosystems and customer journeys.
CEO and Founder at OctoGenie
Nanda Gopal V
Nanda has been associated with the customer service industry for most of his career in the e-commerce sector. He has led world-class product and service teams of up to 3000 people with the proven expertise to scale and optimise revenue. He currently functions as the founder and CEO of OctoGenie.
Executive Vice President at ClearTouch
Uthaman Bakthikrishnan
I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.
