Customer eXperience in the times of hybrid working

Some of the broad topics that we would cover include:

• How do we provide seamless experiences in the hybrid world?
• How technology supports the new hybrid working? Some good practices.
• The importance of automation and conversational AI to scale customer experience
• How to build and maintain customer trust?
• Creating personalized experiences to drive customer loyalty and advocacy
• How to retain and attract CX talent during this ‘Great Resignation,’ and ‘Big quit.’