Shilpi has more than two decades of experience in the customer experience space, working with organizations like Convergys, SBI Life, AmEx, BMW, and Acko General Insurance. Currently, Shilpi heads customer success at Freed, which is India's 1st Debt Relief Platform. She firmly believes that customer experience is the biggest differentiator in today's commoditized market offerings, and she tirelessly works towards creating end-to-end experiences for all stakeholders.
Managing Director, Operations at Continuum Global Solutions
Jaydeep Ghosh
Jaydeep currently functions as the Managing Director of Operations at Continuum Global Solutions, where he manages the delivery of 5 businesses out of the Philippines and India. He has more than 25 years of experience working with organizations like Dell, eClerx, Teleperformance, and Conduent prior to Continuum. His expertise includes customer service, service delivery, process and transaction quality & standardization, client engagement, customer lifecycle, training, and development.
Director Of Field Marketing at Relevantz
Dayananth Varun
Varun currently functions as the Chief of Marketing at Relevantz. He believes in the power of Generative AI to transform the customer experience. He specializes in providing personalized interactions and targeted campaigns at scale. In his two-decade-long career, he has had stints with various IT services organizations like Futurnet, Aspire Systems, Cognizant, and Ziffity Solutions before joining Relevantz.
Executive Vice President ClearTouch
Uthaman Bakthikrishnan
I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.
