Why are you still working with us? Have you ever asked your customers this question?

Asking customers, “Why are you still working with us?” is a powerful and often overlooked question. It shifts the focus from transactional feedback to loyalty and uncovers what truly resonates with your customers.

Understanding the answer to this question can help you strengthen your relationships with your customers, improve offerings, and create a competitive edge.

In the fast-paced world of business, customer loyalty is no longer guaranteed. Research shows that 65% of customers leave a brand due to poor experiences, even when they are satisfied with the product or service. However, a staggering 80% of customers say they are more likely to stay loyal to companies that truly understand them.

We want to explore how seeking feedback that allows you to understand the true intentions of your customers helps in building loyalty.

In this panel, we want to discuss specifically: