He is a Principal Consultant at Wipro and a Salesforce specialist with over 16 years of experience in IT. He holds 23 Salesforce certifications and has led global implementations across industries like life sciences, banking, and regulation.
With deep expertise in Service Cloud and CX transformation, Krishnan bridges technology and user experience to deliver scalable, human-centered solutions. His work has helped organizations simplify complex systems and elevate customer engagement at scale.
Head of Customer Support at Signzy
Nandan Kamat
A seasoned customer experience leader with over 15 years of experience across Signzy, Gameskraft, Amazon, and more. At Signzy, he heads Customer Support and has led innovations like an AI-driven self-service portal that improved CSAT by 28% and cut support queries by 25%.
Previously at Gameskraft, he introduced in-app support and WhatsApp for Business, a few CX firsts in the real-money gaming space. Nandan brings a powerful blend of operational expertise and customer empathy, making him a strong voice on how technology and strategy can transform customer experience.
Head Customer Service at Parag Milk Foods
Kailash Swami
An accomplished CX leader with 15+ years in customer service and operations. At L&T Finance, he led a 130-member team across 11 business lines, driving improvements in First Contact Resolution and NPS while ensuring strict regulatory compliance.
Now the Head of Customer Service at Parag Milk Foods, Kailash specializes in CRM optimization, automation, and CX strategy. A PMP and Six Sigma professional, he combines operational precision with a passion for innovation, and even has experience leading high-altitude treks.
Unit Head - Customer Experience at Equitas Bank
Anish M
Anish is a seasoned customer experience leader with over 18 years in banking and financial services. Since May 2024, he has functioned as Unit Head - Customer Experience at Equitas Bank, where he champions process redesign, boosts net promoter scores, and embeds lean six sigma methods for continuous improvement.
Before this, Anish transformed complaints and service-excellence teams at RAKBANK and ADCB in the UAE. He’s a Prosci-certified change practitioner and master black belt, with leadership training from IIM Ahmedabad, and regularly shares insights as a blogger and speaker on CX and digital transformation.
Executive Vice President at ClearTouch
Uthaman Bakthikrishnan
I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.
