India has been the preferred back office of the world for many decades now – skills availability, mature processes, low-cost, and the ability to scale
70 to 90% of the call center workforce have moved to a work-from-home model or remote working model since the onset of the pandemic.
There are multiple schools of thought when it comes to customer journey orchestration. According to Blueconic, some of them are: Customers – and only
When a business buyer purchases from a seller, a customer relationship begins. However, as the customer benefits from the purchase, the association expands into a