How Do You Address the Most Significant Technology and Infrastructural Challenges in Remote Working?
70 to 90% of the call center workforce have moved to a work-from-home model or remote working model since the onset of the pandemic. This move was forced, and organizations did everything in their capacity to move their agents’ homes. This helped them to continue serving their customer needs without massive interruptions. Organizations […]
Why Should Brands Think About Customer Journey Orchestration?
There are multiple schools of thought when it comes to customer journey orchestration. According to Blueconic, some of them are: Customers – and only customers – own their decision journeys. Customers own their entire buying journey – from start to finish. The customer, and only the customer, decides which company to research, business websites […]
What Does This Designation Customer Success Manager Mean?
When a business buyer purchases from a seller, a customer relationship begins. However, as the customer benefits from the purchase, the association expands into a long-lasting one. Ongoing customer care and growth were the forte of Account Managers till about ten years ago. But, now that responsibility is with Customer Success Managers (CSMs). […]