Zoho Is Leading the Pack in Moving to Tier – 2 and Tier – 3 Cities. What Can You Learn from Them?
Zoho has been running their development and support centers from Tier-2 and Tier-3 cities for many years ago. They started a development center in Tenkasi in 2011 that develops some of Zoho’s products that they sell across the world. Tenkasi has about 500 Zoho employees. Zoho then established a customer support center in the […]
How Do You Create Your Customer Experience Strategy?
Recently, I called up our service provider, who developed and hosted our website. We have been working with them for the past three years. They didn’t update the site’s SSL certificate, and people couldn’t access the site. All we wanted them to do was to download the SSL and install it. But, we were […]
The Next Level of Call Center Growth Lies in Tier-2 and Tier-3 Cities
India has been the preferred back office of the world for many decades now – skills availability, mature processes, low-cost, and the ability to scale are some reasons. Most large corporations outsource their customer service, support, and experience functions to India. In the last few years, the low-cost nature of call centers in India […]