5 Reasons Why You Have to Look At the Cloud for Your Contact Center
Two-thirds of the contact centers moved to the cloud in the last 12 months. The contact centers moved to the cloud to keep their floors running as a response to the pandemic. That being said, the contact centers now have started seeing several other reasons why the cloud makes sense for them. There […]
The Ubiquitousness of Cloud Contact Centers – The Accidental Discovery
When the pandemic struck in 2020, all of a sudden, contact centers had to figure out a way to make agents’ work from home. Most on-premise solution providers couldn’t react to that situation, as they wanted at least a few months to come up with a solution to help agents’ work remotely. The second […]
Illness to Wellness – Improving Patient Care Using Technology
In Part 1 Blog (the patient care journey is fast-changing), we spoke about how providing and ensuring patient care is critical. In this part, we will talk about how you can improve patient care using technology. How Do You Go About Ensuring Patient Care? Accessing quality information and care will be difficult without the […]
You Pick Up the Phone! I Can Reach a Real Person
I was honestly surprised that my company, CD Baby, was such a runaway success. But I was even more surprised to find out why, said Derek Sivers. CD had lots of powerful, well-funded competitors, but after a few years, they were all but gone, and we dominated our niche of selling independent music. 150,000 […]