Illness to Wellness – The Patient Care Journey Is Fast-Changing
Good health is a Journey. Every individual must be the CEO of their health and be armed with information to make informed decisions. The biggest stakeholder of good health is the individual’s family and the Society at large. The cost of poor health not only impacts the individuals and their families but the entire society […]
Focus On the ‘C’ Word in Customer Service
I want to bring your attention to two statements that I keep hearing about customer service. Customers do not have a choice when it comes to customer service. Customer service is a big-ticket cost item, and we are looking at ways to reduce the cost impact. Having been in the customer service industry for […]