The Next Level of Call Center Growth Lies in Tier-2 and Tier-3 Cities
India has been the preferred back office of the world for many decades now – skills availability, mature processes, low-cost, and the ability to scale are some reasons. Most large corporations outsource their customer service, support, and experience functions to India. In the last few years, the low-cost nature of call centers in India […]
What Does This Designation Customer Success Manager Mean?
When a business buyer purchases from a seller, a customer relationship begins. However, as the customer benefits from the purchase, the association expands into a long-lasting one. Ongoing customer care and growth were the forte of Account Managers till about ten years ago. But, now that responsibility is with Customer Success Managers (CSMs). […]