Illness to Wellness – The Patient Care Journey Is Fast-Changing
Good health is a Journey. Every individual must be the CEO of their health and be armed with information to make informed decisions. The biggest stakeholder of good health is the individual’s family and the Society at large. The cost of poor health not only impacts the individuals and their families but the entire society […]
5 Reasons Why You Have to Look At the Cloud for Your Contact Center
Two-thirds of the contact centers moved to the cloud in the last 12 months. The contact centers moved to the cloud to keep their floors running as a response to the pandemic. That being said, the contact centers now have started seeing several other reasons why the cloud makes sense for them. There […]
You Pick Up the Phone! I Can Reach a Real Person
I was honestly surprised that my company, CD Baby, was such a runaway success. But I was even more surprised to find out why, said Derek Sivers. CD had lots of powerful, well-funded competitors, but after a few years, they were all but gone, and we dominated our niche of selling independent music. 150,000 […]
How Do You Address the Most Significant Technology and Infrastructural Challenges in Remote Working?
70 to 90% of the call center workforce have moved to a work-from-home model or remote working model since the onset of the pandemic. This move was forced, and organizations did everything in their capacity to move their agents’ homes. This helped them to continue serving their customer needs without massive interruptions. Organizations […]