Attrition is considered the No. 1 challenge in a call center environment, how do you address them?
The industry average for call center attrition is between 30 and 45%, which is a huge number. Besides, we are in the job-seekers market, and attracting top talents has become difficult.
Most organizations in the industry have come to expect high attrition as a characteristic of this industry and work within these constraints.
What is the biggest problem in this mindset?
It affects the ability of the call center to provide the best possible experiences to their customers. The high levels of attrition also put a lot of stress on your recruitment by making it costly and time-consuming.
How do you avoid/reduce the attrition rates?
Listen to the panelists discuss specifically on the following topics: