Customer service is your organizations’ differentiator

According to Forrester, nearly 95% of leaders say that providing a good customer experience is a strategic priority, and 75% want to use customer service as a competitive advantage.

Providing superior levels of customer service is a key differentiator for any organization. This would improve client relationships, retention rates, and the lifetime value of a customer.

No matter what you do, or where you work, providing great customer service should be central to your job.

This panel would discuss the following topics:

• How do I go about creating great customer experiences?
• How do I bring out my differentiation?
• How do I make customer service central to all functions within an organization?
• How do I measure and iterate the success of my customer service initiatives?
• What are some of the live examples or case studies that we can embrace?

Meet The Panelist

Head Of Customer Experience at Bajaj Allianz General Insurance

Ankit Goenka

Ankit Goenka is Head Customer Experience at Bajaj Allianz General Insurance Company. Bajaj Allianz General Insurance has been twice awarded Digital Insurer of the Year across Asia, is ranked #8 amongst the global top 100 digital insurers & figures in IDC's 20 Best Insurers for 2020 in the Asia/Pacific.

Mr. Ankit’s distinguished career spanning 17+ years with Bajaj Allianz, GE Capital & IndiaIdeas.com, his forte has been driving customer experience across the value chain by combining new age technologies with customer insights and exceeding customers’ expectations, profitably.

Mr. Ankit is an eminent speaker and panelist at various industry forums, and he has been recognized for his contribution – in the recent time, he was amongst the TOP 40 BFSI Excellence Professionals & TOP 50 Most Influential Payments Professional (Globally).

His specialities include: BFSI | Payments | Robotic Process Automation | Artificial Intelligence | Process Reengineering.

Head of Marketing at Payhuddle

Sabapathy Narayanan

Sabapathy Narayanan (Saba) heads the marketing function at Payhuddle Solutions Pvt. Ltd.

Payhuddle is a payments solutions organization offering certification, testing, and product development services across the payment ecosystem.

The company serves several named accounts as customers.

Saba has founded eight startups across various domains.

He has led marketing, sales, and customer service teams at different points in his career.

He believes every customer service function should have its ear to the ground and wear a listening hat at all times.

Chief Executive Officer at Mahagram

Ram Shriram

A competent professional with sound experience in payments domain and financial services in areas of product management, consulting, marketing, Business development,planning, strategy and new initiatives.

An innovative solution provider with excellent relationship building, interpersonal skills and good communication skills. An effective leader with participatory style of leadership always keeping team growth in mind.

Executive Vice President at ClearTouch

Uthaman Bakthikrishnan

I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.