Customer service is your organizations’ differentiator

 

According to Forrester, nearly 95% of leaders say that providing a good customer experience is a strategic priority, and 75% want to use customer service as a competitive advantage.

Providing superior levels of customer service is a key differentiator for any organization. This would improve client relationships, retention rates, and the lifetime value of a customer.

No matter what you do, or where you work, providing great customer service should be central to your job.

This panel would discuss the following topics:

  • How do I go about creating great customer experiences?
  • How do I bring out my differentiation?
  • How do I make customer service central to all functions within an organization?
  • How do I measure and iterate the success of my customer service initiatives?
  • What are some of the live examples or case studies that we can embrace?

    • Meet The Panelist

    Head Of Customer Experience at Bajaj Allianz General Insurance

    Ankit Goenka

  • Ankit Goenka is Head Customer Experience at Bajaj Allianz General Insurance Company. Bajaj Allianz General Insurance has been twice awarded Digital Insurer of the Year across Asia, is ranked #8 amongst the global top 100 digital insurers & figures in IDC's 20 Best Insurers for 2020 in the Asia/Pacific.
  • Mr. Ankit’s distinguished career spanning 17+ years with Bajaj Allianz, GE Capital & IndiaIdeas.com, his forte has been driving customer experience across the value chain by combining new age technologies with customer insights and exceeding customers’ expectations, profitably.
  • Mr. Ankit is an eminent speaker and panelist at various industry forums, and he has been recognized for his contribution – in the recent time, he was amongst the TOP 40 BFSI Excellence Professionals & TOP 50 Most Influential Payments Professional (Globally).
  • His specialities include: BFSI | Payments | Robotic Process Automation | Artificial Intelligence | Process Reengineering.

    • Head of Marketing at Payhuddle

    Sabapathy Narayanan

  • Sabapathy Narayanan (Saba) heads the marketing function at Payhuddle Solutions Pvt. Ltd.
  • Payhuddle is a payments solutions organization offering certification, testing, and product development services across the payment ecosystem.
  • The company serves several named accounts as customers.
  • Saba has founded eight startups across various domains.
  • He has led marketing, sales, and customer service teams at different points in his career.
  • He believes every customer service function should have its ear to the ground and wear a listening hat at all times.

    • Chief Executive Officer at Mahagram

    Ram Shriram

  • A competent professional with sound experience in payments domain and financial services in areas of product management, consulting, marketing, Business development,planning, strategy and new initiatives.
  • An innovative solution provider with excellent relationship building, interpersonal skills and good communication skills. An effective leader with participatory style of leadership always keeping team growth in mind.

    • Executive Vice President at ClearTouch

    Uthaman Bakthikrishnan

  • I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.

    • Date

    08 Dec 2021
    Expired!

    Time

    5:00 pm - 6:00 pm

    Location

    The Bharat Connect
    Chennai
    Uthaman Bakthikrishnan

    Organizer

    Uthaman Bakthikrishnan