Did customer service fail the covid test?

 
Customer service representatives help businesses develop strong relationships with their clients and customers.

Representatives answer customer questions, help resolve problems, process refunds and make suggestions regarding the purchase of additional products and services.

Meet The Panelist

Head - Sales Commercial Cards & Regional Manager - West (Cash Management Services) at Axis Bank

Tanmaya Mohan Panda

Areas of expertise: Cash Management Services/Payments/Liquidity Management/Current Accounts Fx/Trade/Transaction Banking/Corporate Banking.

Skill sets: Sales & Strategy/Business Development/Relationship Management/Client Servicing Training & Development/Team Management.

Head Of Strategic Planning at Impact Communications

Saloni Arora

Drawing from over a decade in brand communications, I'm passionate about unraveling consumer behaviors. Whether in rural or urban settings, I specialize in decoding insights to craft compelling brand narratives. My expertise spans transmedia platforms, seamlessly blending consumer insights into meaningful and fresh brand propositions. Across diverse sectors, I leverage these insights to orchestrate resonant campaigns that foster deep connections between brands and consumers.

Executive Vice President at ClearTouch

Uthaman Bakthikrishnan

I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.