How do you create a customer-centric strategy overnight?
We all understand that it is impossible to create a customer-centric culture overnight. It requires a lot of effort, and customer-centricity needs to be a part of the organizational culture to achieve overnight success.
We have reached a stage where customers prioritize experience over products and pricing. Customers aren’t averse to jumping ship to a competitor when the experience does not match their expectations.
We don’t need to overemphasize the financial incentives of being a customer-centric organization. It takes significantly less to retain and grow your existing customers than it does to acquire them.
We want to discuss how organizations can bring in customer-centricity as a part of their DNA.
Listen to our panelists discuss specifically:
- How do you anticipate customer expectations?
- How do you personalize your offerings to your customers?
- How do you collect customer feedback?
- How do you share and discuss customer insights within functions?
- Is customer-centricity a part of your organizational culture? How do you get that right?
- What should your customer support look like for being proactive?