How do you create a customer-centric strategy overnight?

 

We all understand that it is impossible to create a customer-centric culture overnight. It requires a lot of effort, and customer-centricity needs to be a part of the organizational culture to achieve overnight success.

We have reached a stage where customers prioritize experience over products and pricing. Customers aren’t averse to jumping ship to a competitor when the experience does not match their expectations.

We don’t need to overemphasize the financial incentives of being a customer-centric organization. It takes significantly less to retain and grow your existing customers than it does to acquire them.

We want to discuss how organizations can bring in customer-centricity as a part of their DNA.

Listen to our panelists discuss specifically:

  • How do you anticipate customer expectations?
  • How do you personalize your offerings to your customers?
  • How do you collect customer feedback?
  • How do you share and discuss customer insights within functions?
  • Is customer-centricity a part of your organizational culture? How do you get that right?
  • What should your customer support look like for being proactive?
  • Meet The Panelist

    Chief Executive Officer at Unlimit - A Reliance Group Company

    Pradeep Sreedharan

  • Pradeep is a business leader with experience in sales, strategy, service delivery, and operations management. Pradeep truly believes in the coming together of technology and customer needs.
  • He currently functions as the CEO of Unlimit – a Reliance group company. He has had stints with Verkko, Ooredoo, and Indosat Ooredoo.
  • Co-Founder & Head of Technology at Zuci Systems

    Anil Kumar Sannareddy

  • Anil is the co-founder and head of technology at Zuci Systems. He understands the software development lifecycle from ideation to execution and ensures customer delight at Zuci systems.
  • His forte is in the B2B space, and we look forward to hearing his perspectives on customer-centricity.
  • Executive Vice President at ClearTouch

    Uthaman Bakthikrishnan

  • I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.
  • Date

    05 Apr 2023
    Expired!

    Time

    5:00 pm - 6:00 pm

    Location

    The Bharat Connect
    Chennai
    Uthaman Bakthikrishnan

    Organizer

    Uthaman Bakthikrishnan