Sorry, we don’t have an answer to that question
As a customer experience function, ‘Sorry, we don’t have an answer to that question,’ would be the last thing you want to communicate to your customer.
There are a bunch of other things you should not tell your customers. They are:
You won’t have answers to every customer situation, but these are still complete no-no’s when responding to your customers.
What are the best ways to handle such situations?
Listen to the panelists specifically discuss the following topics: