Two-thirds of the service providers will move their contact centers to the cloud – is this for real?

A recent survey showed 49% of people are reluctant to make online purchases. They don’t want to have to write a long email or wait for a reply if they have a question or an issue. Simply having a phone number for them to call increases the confidence of hundreds or thousands of​ potential buyers even if only a small fraction of them ever call.

Your competition has a phone number customers can call, and you don’t, many customers will go to the competition instead. If your competitors have certain office hours, and you provide 24/7 call center coverage, it will make your company a more attractive option.

Meet The Panelist

EVP & Head Business Technology & Transformation at Ambit Finvest Pvt. Ltd.

Smitesh Shah

Innovative Career Technologist, CTO, CXO with over 30 years’ experience delivering creative, client-centric tools, with value-driven solutions.

Proven leadership experience ranging from evaluating technology to discovered niche products for Banking and Financial Industry domain. He is hands on with transforming business, driven with technology to sustain profitable growth.

Highly data-driven creationist, committed to designing coherent enterprise platforms with a wide range of technical domain expertise and business acumen.

Business Generation: transform business driven with technology for sustain profitable growth.

Operations Management: prepare organizations to scale and supporting business agility while mitigating risk by overseeing daily policy and procedure enforcement, employee teams, outsourcing, and analyzing key performance metrics.

Entrepreneurship: identify viable opportunities for IT innovation and projects in the banking and financial Industry domain.

Security: thwart cybercrime through rigorous on-site and offshore testing and schedule Vulnerability Assessment and Penetration Testing.

President & Head of Operations and Customer Service at Bajaj Allianz General Insurance Company

Dipu KV

Dipu currently functions as the Senior President and Head of Operations and Customer Experience at the world’s 8th largest digital insurer, Bajaj Allianz. In his current role, he drives digital transformation, innovation, and industry leadership.

He has been instrumental in Bajaj Allianz, receiving numerous awards. Dipu’s passions include connecting with people, reading, speaking, writing, and traveling. He is a widely published author across magazines – mainstream and industry.

VP IT at Apexon Health

Badari Prasad

Badari holds the position of Vice President of IT at Apexon Health.

Executive Vice President at ClearTouch

Uthaman Bakthikrishnan

I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.