It takes a village to run and grow a call center

 
Does it make sense for the call center and customer service industry to look at.

Tier-2 and Tier-3 cities for their operations?

The panel will:

• Share their work-from-home experiences in the past few months and how
  it benefitted them.
• Discuss the advantages of moving operations to Tier-2 and Tier-3 cities.
• Talk about what can go wrong with such a move?

This will be an excellent opportunity for you to evaluate your options as well by
listening to this elite panel.

Meet The Panelist

CEO at iMarque Solution Pvt. Ltd.

Suresh V S

Experienced Chief Executive Officer with a demonstrated history of working in the information technology and services industry. A strong business development professional skilled in Operations Management, Customer Lifecycle Management, Requirements Analysis, Medical Billing, and Contact Centers.

Sr. Global Manager - Network Operation

Sunil Kollody Shivaram

As a technology expert, Considered the "go-to" resource for complex, mission-critical challenges. I'm able to strategize, anticipate roadblocks with innovative solutions. I have a clear understanding of what is the end goal and where we'll go after the delivery of key initiatives.

I believe in a collaborative approach and bring managers, executives, and staff out of silos to work together. Working as an effective communication conduit information is shared organically and everyone takes responsibility for the whole.

I create and have built a strong reputation for thought leadership across a number of disciplines. I have consulted as SME in different projects-domains and often recognized and rewarded.

I always believe in keeping a calm head in even the most stressful situations—which ensures that any situations we make encounter are resolved fast, and with little to no business impact.

As a team builder and leader, I regularly seek out a diversity of opinions and ideas among teammates to build strategies and solve problems. As a result, employees are more engaged, feel trusted, and are more likely to take ownership of their work. I share my vision—and the vision of where the enterprise can go—to ensure that every member of my team wants to get the job done—rather than feeling that they have to get things done.

Vice President in the Banking & Financial Services Industry

Sikander Ahmed

Career spanning 19+ years experience in Banking Financial Services and Business Process Outsourcing space with the Best-In-Class Corporates getting a balanced exposure to both Front-end Voice Operations & Back Office handling service & complaints management.

Strong domain expertise in Contact Centre, Customer Experience & Complaints Handling.

A hands-on management professional in leading large teams to deliver on Customer, Client & Organizational commitments.

A Certified Registered COPC Coordinator (Customer Operations Performance Centre), Lean Coach & Green Belt.

Executive Vice President at ClearTouch

Uthaman Bakthikrishnan

I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.