Why are you still working with us? Have you ever asked your customers this question?

Asking customers, “Why are you still working with us?” is a powerful and often overlooked question. It shifts the focus from transactional feedback to loyalty and uncovers what truly resonates with your customers.

Understanding the answer to this question can help you strengthen your relationships with your customers, improve offerings, and create a competitive edge.

In the fast-paced world of business, customer loyalty is no longer guaranteed. Research shows that 65% of customers leave a brand due to poor experiences, even when they are satisfied with the product or service. However, a staggering 80% of customers say they are more likely to stay loyal to companies that truly understand them.

We want to explore how seeking feedback that allows you to understand the true intentions of your customers helps in building loyalty.

In this panel, we want to discuss specifically:

Meet The Panelist

Vice President - Digital Consulting at Firstsource

Allwyn Deepak David

Allwyn is a seasoned six sigma and digital consulting professional with 2 decades of experience driving business innovation using new generation technologies across verticals like financial accounting, contact centers, insurance, human resource, payroll and benefits, and banking. He currently functions as the Vice President at Firstsource. He has had stints with organizations like Alorica, Capgemini, Aon Hewitt, Xchanging technology, and Accenture.

CEO & Co-Founder at The-Connections

Harshal Thorat

Harshal specializes in BPO and call center services, and his mission is to transform how businesses engage with customers and manage sales processes through clear, direct communication. His expertise includes customer service, lead generation, outsourcing, customer support, and virtual assistance. He currently functions as the CEO of The-Connections.

Managing Director at Spacestyles

Vikram Dass

Vikram currently functions as the Managing Director of Spacestyles that help clients better their workspaces. He has worked with multiple multinational organizations in helping their with their workspaces, and he has had multiple senior executive stints with Steelcase, Armstrong World, Grohe, and Aspire Systems.

Associate Director - Program and Project Management at LTIMindtree

Umar Ibrahim

Umar functions as the Associate Director of Program and Project Manager at LTIMindtree. He is a PMP certified project manager with around 13 years of experience in project management, client liaison, implementation and delivery of projects. Prior to LTIMindtree, Umar has had stints with Revinova, Sanmina-Sci technology, and Sysvine technologies.

Executive Vice President at ClearTouch

Uthaman Bakthikrishnan

I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.