Would you recommend this company to a friend or relative?

 
As a customer experience function, you always want to find out how satisfied your customers are and how likely they will be your brand ambassadors.

How do you assess this? Through customer surveys and NPS scores, right. And how do you go about doing this?

Join us for this panel discussion to understand this better from the experts.

This panel would discuss:

• How to make sense of the customer survey data? How do you make it actionable?
• How to avoid biases in customer surveys?
• Good practices to close the feedback loop system in customer surveys.
• Some examples of vital customer touchpoints for the customer experience organizations.
• What are the tools and systems in place that you can leverage?

Meet The Panelist

Chief Information & Technology Officer at Sankara Nethralaya

Chandra Mouli

Innovative Digital Solutions - Launch of Patient engagement & Tele medicine Solutions Driving newer business models. Establishment of Center for Ophthalmic Technology & Innovation at Sankara Nethralaya to foster Innovation and solve real life problems in Ophthalmology.

Leveraging AI - For next gen EMR to enhance quality of care and improved decision making.

Data Center - Modernization and Multi cloud strategies for scale, resilience & agility.

Operational Excellence - Managed over $ 250 Million technology budget YoY & established over 30 % savings in Technology development & R & D costs.

Director of Service Quality , QA and T & D function and Payor Call Centre Operations at Technosoft Corp.

Ruban GW George

At this role, I drive performance and continuous improvement and lead our new venture into call centre operations.

Director Of Quality Assurance, Business Excellence, Transformation Practice at Fusion BPO Services

Suresh Sampath

20 years of extensive experience in the areas of Quality Assurance, Business Excellence, Transformation Practice, Operations Delivery, Client Services & account Sales, Project Management and New Business transition.

Proven leadership record directing both operations and client services organizations. Enthusiastic problem solver with keen ability to rapidly assess diverse situational challenges, develop action plans and lead team to meet or exceed targeted goals.

Collaborative team management skills with experience in managing Virtual Teams spread across India.

Proven bottom line contributor with solid record of achieving higher than budgeted revenue and operating profit targets. Experienced in managing, motivating and leading large complex teams, with ability of consistently surpassing Service Delivery/Financial targets.

Executive Vice President at ClearTouch

Uthaman Bakthikrishnan

I believe in the power of creation - it gives me a real high to grow something from scratch and make it sustainable. Identifying market opportunities, market gaps, and identifying the right talent for execution are some of my key strengths.