Tech Talks

How do you create your customer experience strategy?

Recently, I called up our service provider, who developed and hosted our website. We have been working with them for the past three years. They didn’t update the site’s SSL certificate, and people cou...


The next level of call center growth lies in Tier-2 and Tier-3 cities.

India has been the preferred back office of the world for many decades now – skills availability, mature processes, low-cost, and the ability to scale are some reasons. Most large corporations o...


How do you address the most significant technology and infrastructural challenges in remote working?

70 to 90% of the call center workforce have moved to a work-from-home model or remote working model since the onset of the pandemic.   This move was forced, and organizations did everything in th...


Why should brands think about customer journey orchestration?

There are multiple schools of thought when it comes to customer journey orchestration. According to Blueconic, some of them are:   Customers – and only customers – own their decision journeys Customer...


What does this designation Customer Success Manager mean?

When a business buyer purchases from a seller, a customer relationship begins. However, as the customer benefits from the purchase, the association expands into a long-lasting one.   Ongoing cust...