Recently, I called up our service provider, who developed and hosted our website. We have been working with them for the past three years. They didn’t update the site’s SSL certificate, and people cou...
India has been the preferred back office of the world for many decades now – skills availability, mature processes, low-cost, and the ability to scale are some reasons. Most large corporations o...
70 to 90% of the call center workforce have moved to a work-from-home model or remote working model since the onset of the pandemic. This move was forced, and organizations did everything in th...
There are multiple schools of thought when it comes to customer journey orchestration. According to Blueconic, some of them are: Customers – and only customers – own their decision journeys Customer...
When a business buyer purchases from a seller, a customer relationship begins. However, as the customer benefits from the purchase, the association expands into a long-lasting one. Ongoing cust...