• Panel Discussion on 07 January 2026, 05:00 pm

    ASAP ISN’T A TIMELINE. WHY SLAs FAIL CUSTOMERS, AND HOW TO DESIGN FOR PROMISES YOU ACTUALLY KEEP.

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ASAP is not a timeline. Why SLAs fail customers, and how to design for promises you actually keep

7 January 2026
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EVENT DETAIL

PAST EVENTS

December, 2020
It takes a village to run and grow a call center
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January, 2021
The customer service trends for 2021
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March, 2021
Would you recommend this company to a friend or relative?
View More Information
April, 2021
Do customers have a choice in their customer experience with brands?
View More Information
June, 2021
How do you measure touchpoint effectiveness in your omnichannel strategy?
View More Information
July, 2021
Did customer service fail the covid test?
View More Information
August, 2021
Two-thirds of the service providers will move their contact centers to the cloud – is this for real?
View More Information
September, 2021
How important is the voice channel in your customer service mix?
View More Information
October, 2021
What performance tools are you using in your call center platform to enhance customer experience?
View More Information
November, 2021
Self-service is your priority. But, what do your customers think about it?
View More Information
December, 2021
Customer service is your organizations’ differentiator
View More Information
February, 2022
How do you build agility in your customer service?
View More Information
March, 2022
Fix it, improve it, make changes
View More Information
May, 2022
Listening is the key to understanding. Are we listening to our customers?
View More Information
June, 2022
Your call is important to us, please stay on the line while we transfer you
View More Information
July, 2022
Attrition is considered the No. 1 challenge in a call center environment, how do you address them?
View More Information
August, 2022
How to build the best customer service organization?
View More Information
September, 2022
Sorry, we don’t have an answer to that question
View More Information
October, 2022
How do you nurture a customer-centric culture at your workplace?
View More Information
November, 2022
What performance tools are you using in your call center platform to enhance customer experience?
View More Information
January, 2023
How do you measure the success of a customer-centric organization?
View More Information
March, 2023
Specific actions that you should take to be more customer-oriented
View More Information
April, 2023
How do you create a customer-centric strategy overnight?
View More Information
May, 2023
Is technology the solution for contact center productivity?
View More Information
July, 2023
Can we afford to do what customers are asking for?
View More Information
August, 2023
How do you use data to elevate the customer’s journey and CX?
View More Information
September, 2023
Customer experience is the product
View More Information
October, 2023
Every function has a role to play in CX
View More Information
January, 2024
How do you make customer satisfaction an attainable goal?
View More Information
February, 2024
What do you need to know when you choose your cloud contact center?
View More Information
May, 2024
How do you add a personal touch to your customer’s journey?
View More Information
July, 2024
Do you agree with 'Give us fast horses'? We wouldn’t have automobiles today
View More Information
September, 2024
Does empathy play a role in your customer experience function?
View More Information
November, 2024
Customer service data hides more than it reveals. Do you agree with this?
View More Information
January, 2025
ASAP is not a timeline. How profound is this statement in customer service?
View More Information
March, 2025
Why are you still working with us? Have you ever asked your customers this question?
View More Information
May, 2025
Have you ever been a customer yourself? How does that help in providing exceptional customer experiences?
View More Information
July, 2025
How satisfied are you with the customer service we offer?
View More Information
September, 2025
How easy was it to complete your task today? How easy was it for you to reach our customer service?
View More Information
November, 2025
Hallucinations, hype, and guardrails. How do you build safe GenAI without losing speed?
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OUR WEBINAR VIDEOS

It takes a Village to run and grow a call center
View Here
The Customer Service Trends for 2021
View Here
Would you recomment this company to your friend or relative?
View Here
Do customers have a choice in their customer experience with brands?
View Here
How do you measure touchpoint effectiveness in your omnichannel strategy?
View Here
Did customer service fail the covid test?
View Here
Two-thirds of the service providers will move their contact centers to the cloud – is this for real?
View Here
How important is the voice channel in your customer service mix?
View Here
What performance tools are you using in your call center platform to enhance customer experience?
View Here
Self-service is your priority. But, what do your customers think about it?
View Here
Customer service is your organizations’ differentiator.
View Here
How do you build agility in your customer service?
View Here
Fix it, improve it, make changes.
View Here
Listening is the key to understanding. Are we listening to our customers?
View Here
Your call is important to us, please stay on the line while we transfer you.
View Here
Attrition is considered the No. 1 challenge in a call center environment, how do you address them?
View Here
How to build the best customer service organization?
View Here
Sorry, we don’t have an answer to that question.
View Here
How do you nurture a customer-centric culture at your workplace?
View Here
What performance tools are you using in your call center platform to enhance customer experience?
View Here
How do you measure the success of a customer-centric organization?
View Here
Specific actions that you should take to be more customer-oriented
View Here
How do you create a customer-centric strategy overnight?
View Here
Is technology the solution for contact center productivity?
View Here
Can we afford to do what customers are asking for?
View Here
How do you use data to elevate the customer’s journey and CX?
View Here
Customer experience is the product
View Here
Every function has a role to play in CX
View Here
How do you make customer satisfaction an attainable goal?
View Here
What do you need to know when you choose your cloud contact center?
View Here
How do you add a personal touch to your customer’s journey?
View Here
Do you agree with 'Give us fast horses'? We wouldn’t have automobiles today.
View Here
Does empathy play a role in your customer experience function?
View Here
Customer service data hides more than it reveals. Do you agree with this?
View Here
ASAP is not a timeline. How profound is this statement in customer service?
View Here
Why are you still working with us? Have you ever asked your customers this question?
View Here
Have you ever been a customer yourself? How does that help in providing exceptional customer experiences?
View Here
How satisfied are you with the customer service we offer?
View Here
How easy was it to complete your task today? How easy was it for you to reach our customer service?
View Here
Hallucinations, hype, and guardrails. How do you build safe GenAI without losing speed?
View Here